Privacy Policy | Bidt — Service made simple.

BIDT, LLC (“Bidt,” “we,” “us,” or “our”) respects your privacy.

This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information when you use the Bidt website, mobile application, marketplace, communications, and related services collectively referred to as the “Platform.”

It also describes privacy rights that may be available to you under applicable United States privacy laws.

By using Bidt, you acknowledge the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to personal information processed by BIDT, LLC in connection with the Bidt Platform. It applies to:

Customers who post Projects or seek services
Providers who create business profiles, subscribe to Bidt, undergo verification, or connect with Customer Projects
Visitors to our website or application
People who contact Bidt for support
Other individuals whose personal information is processed in connection with the Platform

This Privacy Policy does not govern the independent privacy practices of Providers after they receive Customer information through a legitimate Provider Connection.

Providers are independently responsible for their handling of personal information once received, subject to Bidt's Terms and applicable law.

2. Information We Collect

The information we collect depends upon how you use Bidt.

Account and contact information may include:

Name
Email address
Telephone number
Account identifiers
Login and authentication information
Account type
Communication preferences
Other information necessary to create and maintain your account

When a Customer posts a Project, we may collect:

Project title
Description
Service category
Requested timeframe
Project address or location
Photographs
Videos
Attachments
Measurements
Budget information
Responses to Project questions
Number of Providers requested
Other information the Customer chooses to provide

Customers should avoid including unnecessary sensitive personal information in Project descriptions, photographs, or attachments.

We may collect Provider information such as:

Business name
Contact person
Business email
Business telephone number
Business address
Website
Business description
Service categories
Service area
Years in business
License information
Insurance information
Portfolio images
Logo
Professional qualifications
Marketplace activity
Other information submitted as part of a Provider profile

Bidt uses or may use Stripe Identity to verify Provider identities. Depending on the verification method, Stripe may collect information including:

Identity-document images
Facial or selfie images
Name
Date of birth
Identification numbers
Address
Device information
Fraud-prevention signals
Other verification information

Stripe performs the identity-verification process as a third-party service provider. Bidt may receive information regarding verification status, verification results, identifying information, or other information permitted by the applicable Stripe integration.

Stripe may independently retain and process verification information according to Stripe's own privacy practices and the permissions presented during the verification process. Users should review Stripe's applicable privacy notices during identity verification.

3. Payment and Subscription Information

Bidt may use Stripe or another payment processor to process Provider subscriptions. Payment processors may collect information such as:

Payment-card details
Billing address
Payment method
Transaction information
Fraud-prevention information

Bidt generally does not need to receive the complete payment-card number. We may receive information such as:

Subscription status
Billing period
Payment status
Transaction identifier
Payment-method type
Limited payment-method details made available by the processor

Project payments between Customers and Providers are handled outside Bidt.

Bidt does not collect or process Customer payments to Providers for the actual Services unless Bidt expressly introduces a separate payment feature in the future and updates its disclosures accordingly.

4. Provider Connection and Bid Information

When a Provider interacts with a Customer Project, we may collect:

Project viewed
Provider Connection status
Date and time of Connection
Connection method
Bid or quote information
Pricing type
Availability
Messages
Site-visit status
Whether a quote was provided
Whether the Provider was selected
Whether the Provider declined
Marketplace Opportunity usage
Related marketplace activity

We use this information to operate Provider Connections, enforce marketplace rules, prevent abuse, measure marketplace performance, and improve Bidt.

5. Communications

We may collect communications made through Bidt, including:

Messages between Customers and Providers
Customer-support communications
Reports and complaints
Account inquiries
Subscription inquiries
Feedback

Once a valid Provider Connection is created, Customers and Providers may communicate outside Bidt by telephone, text, email, or in person.

Bidt generally does not have access to those external communications unless a user later provides them to us, they are transmitted through a Bidt-integrated service, or applicable law otherwise permits access.

6. Reviews and Ratings

We may collect:

Star ratings
Written reviews
Review categories
Project associations
Review timestamps
Provider responses where supported
Information used to verify whether a review relates to a legitimate marketplace interaction

Reviews may be displayed publicly or to other Bidt users in connection with Provider profiles.

7. Device, Usage, and Technical Information

When you use Bidt, we and our service providers may automatically collect information such as:

IP address
Browser type
Device type
Operating system
Application version
Device identifiers
Pages or screens viewed
Features used
Date and time of access
Referral information
Crash and diagnostic information
Authentication events
Security events
General interaction information

We may use cookies, software development kits, local storage, pixels, or similar technologies to support functionality, authentication, security, analytics, preferences, and Platform performance.

Where applicable law requires consent for particular technologies, Bidt will provide an appropriate consent mechanism.

8. Location Information

We may process location information when it is relevant to a Customer Project or Provider service area. This may include:

City
State
ZIP code
Project address
Provider service radius
Other location information supplied by the user

If Bidt later offers device-based precise location features, we will request applicable device permissions and provide disclosures as required.

Bidt does not sell precise geolocation information.

9. Information From Other Sources

We may receive information from third parties including:

Stripe
Identity-verification services
Payment processors
Authentication providers
Fraud-prevention providers
Publicly available sources
Licensing or business-information sources
Service providers
Other users

For example, a Customer may report that a Provider supplied or failed to supply a quote, or a Provider may report that a Customer cancelled a Project.

10. How We Use Personal Information

We may use personal information to:

Create and maintain accounts
Authenticate users
Verify Providers
Operate the Customer and Provider marketplace
Publish and distribute Customer Projects to eligible Providers
Match Projects with relevant Providers
Establish Provider Connections
Reveal Customer contact information after an authorized Connection
Facilitate bids, quotes, messaging, and reviews
Process Provider subscriptions
Track marketplace Opportunity usage
Enforce Project and Provider limits
Prevent duplicate accounts and marketplace abuse
Provide customer support
Investigate complaints
Prevent fraud and security threats
Maintain Platform integrity
Analyze Platform usage and performance
Develop and improve features
Communicate operational and legal information
Comply with legal obligations
Establish, exercise, or defend legal claims
Protect Bidt, our users, and others

We may also use information for other purposes disclosed when information is collected or with your consent.

11. How Customer Information Is Shared With Providers

Customer Project information may be shown to eligible Providers so that Providers can decide whether they wish to pursue the Project.

Before a Connection, Bidt may limit access to identifying and contact information.

When a Provider successfully establishes a Provider Connection, Bidt may share additional Customer information with that Provider, such as:

Customer name
Telephone number
Email address
Project location or address
Other information necessary to discuss or evaluate the Project

The Provider may then contact the Customer directly regarding the Project.

Providers are prohibited by Bidt's Terms from selling Customer contact information or using it for unrelated mass marketing without appropriate authorization.

12. Information Displayed to Customers

Customers may receive information concerning connected Providers, including:

Business name
Provider name where appropriate
Profile image or logo
Business description
Service categories
Service area
Verification status
License or insurance information where available
Portfolio information
Reviews and ratings
Bid or quote information
Availability
Other Provider-supplied marketplace information

Some Provider profile information may also be publicly visible depending on Platform configuration.

13. Service Providers and Processors

We may disclose personal information to companies that perform services on our behalf. These may include providers of:

Cloud hosting
Databases
Identity verification
Payment processing
Authentication
Email
Text messaging
Customer support
Mapping
Analytics
Security
Fraud prevention
Error monitoring
Other technical infrastructure

These providers may access personal information only as necessary to provide their services, subject to contractual obligations and applicable law.

14. Stripe

Bidt uses Stripe for Provider subscription payments and may use Stripe Identity for identity verification.

Stripe may collect identifying information and information about devices connecting to its services.

For identity verification, this may include identity-document images, facial images, identification numbers, addresses, device information, fraud signals, and related information.

Stripe may use information to provide identity-verification, payment, security, and fraud-prevention services and may retain information according to Stripe's own terms and privacy policies.

Users who wish to request deletion of identity-verification information held by Stripe may need to follow Stripe's applicable privacy or support process in addition to contacting Bidt.

15. Business Transfers

If BIDT, LLC is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar corporate transaction, personal information may be disclosed or transferred as part of that transaction.

Any successor receiving personal information will be subject to applicable privacy obligations.

16. Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with law
Respond to valid legal process
Respond to lawful government requests
Protect the rights or property of Bidt
Protect Customers, Providers, or others
Investigate suspected fraud
Investigate threats or abuse
Enforce our Terms
Address security incidents

18. Marketing

Bidt may send marketing communications where permitted by law.

Users may opt out of marketing emails by using the unsubscribe mechanism provided in the message.

Opting out of marketing does not prevent Bidt from sending transactional or operational communications such as:

Account notices
Security alerts
Project notifications
Provider Connection notices
Verification updates
Subscription information
Legal notices

Providers receiving Customer information through Bidt may use that information to pursue the relevant Project. They may not use Bidt Customer information for unrelated mass marketing without obtaining any consent required by law.

19. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may depend on:

Whether an account remains active
Project and Provider Connection history
Subscription and accounting requirements
Fraud-prevention needs
Marketplace-integrity requirements
Legal obligations
Dispute history
Security requirements
Applicable statutes of limitation

Deleting an account does not necessarily require immediate deletion of every historical record.

We may retain information when reasonably necessary for legal compliance, accounting, fraud prevention, security, dispute handling, enforcement, or marketplace integrity.

Where information is no longer required, we may delete, anonymize, or aggregate it.

20. Data Security

Bidt uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no online service, database, transmission method, or security system can be guaranteed to be completely secure.

Users should maintain secure passwords and protect access to their accounts.

If you believe your account has been compromised, contact support@contactbidt.com.

21. Your Privacy Rights

Depending on where you live and which privacy laws apply to Bidt, you may have rights regarding your personal information. These may include the right to:

Confirm whether Bidt processes your personal information
Access personal information
Obtain information about categories of information collected
Correct inaccurate information
Delete certain personal information
Obtain a portable copy of certain information
Opt out of certain sales of personal information
Opt out of certain sharing or targeted advertising
Opt out of certain profiling decisions where applicable
Limit certain uses of sensitive personal information where applicable
Receive equal service without unlawful discrimination for exercising privacy rights

These rights are subject to applicable legal exceptions.

22. Submitting a Privacy Request

To submit an applicable privacy request, contact support@contactbidt.com.

Please clearly identify the request as a “Privacy Request” and describe the right you wish to exercise.

Bidt may need to verify your identity before completing a request.

Verification may involve confirming information associated with your account.

We will respond within the period required by applicable law.

Authorized agents may submit requests where permitted by law, subject to appropriate verification of the agent's authority.

23. Appeals

Certain state privacy laws provide the right to appeal a denial of a privacy request.

If Bidt denies a request and applicable law provides an appeal right, you may appeal by emailing support@contactbidt.com with the subject “Privacy Request Appeal.”

Explain why you believe the request should be reconsidered.

Bidt will process the appeal within the period required by applicable law.

24. California Privacy Rights

If the California Consumer Privacy Act, as amended, applies to Bidt's processing of your information, California residents may have rights including:

Right to know
Right to access
Right to delete
Right to correct
Right to opt out of certain sales or sharing
Right to limit certain uses or disclosures of sensitive personal information where applicable
Right to non-discrimination for exercising protected privacy rights

Bidt does not sell personal information for monetary consideration.

If Bidt engages in an activity that constitutes a “sale” or “sharing” under California law, Bidt will provide the required opt-out mechanism.

25. California Notice at Collection

Depending on how you use Bidt, we may collect the following categories of information:

Identifiers, such as name, email address, telephone number, IP address, and account identifiers
Customer records information, such as contact and account information
Commercial information, such as subscription history, Provider Connections, bids, and marketplace activity
Internet or electronic activity, such as device information, logs, pages viewed, and feature usage
Geolocation information, such as Project addresses, ZIP codes, cities, and service areas
Professional or employment-related information, such as Provider business information, licensing information, and qualifications
Audio, electronic, visual, or similar information, such as photographs, uploaded images, and identity-verification materials processed through verification providers
Sensitive personal information, where applicable, such as government identification information used for identity verification or precise Project-location information

We collect these categories for the purposes described in this Privacy Policy, including operating the Platform, facilitating Provider Connections, verifying Providers, processing subscriptions, preventing fraud, securing the Platform, complying with law, and providing support.

We retain each category only for as long as reasonably necessary for the disclosed purposes, subject to legal, accounting, security, dispute, and fraud-prevention requirements.

26. Other U.S. State Privacy Rights

Residents of Virginia, Colorado, Connecticut, Texas, Oregon, Montana, Utah, and other states with applicable comprehensive privacy laws may have rights concerning access, correction, deletion, portability, sales, targeted advertising, profiling, sensitive data, or appeals.

Because state privacy laws continue to evolve, Bidt will provide rights required by applicable law based on the user's jurisdiction and Bidt's legal obligations at the relevant time.

Nothing in this Privacy Policy is intended to waive a privacy right that applicable law does not permit a consumer to waive.

27. Sensitive Personal Information

Certain information processed through Bidt may qualify as sensitive under applicable privacy laws.

This may include government identification information supplied for Provider identity verification and, in some circumstances, precise location information.

Bidt processes sensitive information only for purposes reasonably related to operating, securing, verifying, and protecting the Platform or as otherwise disclosed and legally permitted.

Where applicable law requires consent before processing sensitive personal information, Bidt or its applicable service provider will request that consent.

28. Children's Privacy

Bidt is intended for users who are at least 18 years old.

Bidt is not directed to children under 13 and does not knowingly collect personal information from children under 13 through account registration.

If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete or otherwise address the information.

If you believe a child has provided information to Bidt improperly, contact support@contactbidt.com.

29. Account Deletion

Where available, users may request account deletion through their account settings or by contacting support@contactbidt.com.

Deleting an account may remove or deactivate the user's active profile and Platform access.

Bidt may retain limited historical information when reasonably necessary for:

Legal compliance
Accounting
Fraud prevention
Security
Marketplace integrity
Dispute resolution
Enforcement
Other lawful purposes

Public or shared information may not disappear immediately from every context if retention is legally permitted or operationally necessary.

30. Third-Party Links

Bidt may contain links to websites, payment services, Provider websites, or other third-party services.

Bidt is not responsible for the privacy practices of third parties.

Users should review the privacy policies of third-party services before providing personal information directly to them.

31. Provider Responsibilities for Customer Data

Providers receiving Customer information through Bidt must use that information only for legitimate Project-related purposes or other purposes separately authorized by the Customer.

Providers may become independently responsible under applicable privacy, communications, or data-protection laws for information they retain or process outside Bidt.

Bidt does not control Provider databases, telephone systems, email systems, estimating systems, or other independent business tools.

Customers should direct requests concerning information held independently by a Provider to that Provider.

32. Do Not Track and Privacy Preference Signals

Browser and device privacy signals continue to evolve.

Where applicable law requires Bidt to recognize legally valid opt-out preference signals, Bidt will process those signals as required.

A browser's generic “Do Not Track” setting may not have a uniform legal or technical meaning.

33. Changes to This Privacy Policy

Bidt may update this Privacy Policy as our Platform, technology, marketplace, vendors, or legal obligations change.

When changes are material, we will provide notice as required by applicable law. We may provide notice through:

The Platform
Email
Account notices
Other appropriate methods

The “Last Updated” date at the top of this Privacy Policy identifies the latest revision.

34. International Users

Bidt is currently intended primarily for use in the United States.

If users access Bidt from outside the United States, information may be processed and stored in the United States or other jurisdictions where Bidt's service providers operate.

Bidt may restrict access from jurisdictions it does not support.

35. Contact Us

Questions, privacy requests, complaints, deletion requests, or other privacy inquiries may be directed to BIDT, LLC at support@contactbidt.com.

BIDT, LLC Privacy Policy